Genie Recalls Screw Drive Garage Door Openers

genie company recalled garage door opener

Genie Company recalls 18,000 PowerMax & TriloG screw drive garage door openers sold in the United States and Canada due to a possible fire hazard. The control board can overheat causing the unit to catch fire. If you own one of these units, call the Genie 800 number to have your unit repaired.

Here are the details for the Genie garage door opener recall of 2014:

Name of Product: Garage door openers

Hazard: The control board can overheat, posing a fire hazard.

Remedy: Repair

Consumer Contact:

(800) 488-9918

8 a.m. to 5 p.m. EST Monday through Friday

Or send an email to:   Genie_Support@GenieCompany.com.

Recall Details

Units: About 10,000 in the U.S. and 8,000 in Canada

Description: This recall involves Genie and Genie Pro screw drive garage door openers, models PowerMax 1200 and 1500, and TriloG 1200 and 1500. The garage openers are gray and have a rating of ¾ HPc to 1 HPc, depending on the model. “Genie” and the model name appear on both sides of the opener. The model and serial numbers are printed on a label located on the side opposite to the light. Serial numbers for the recalled units start with the following five numbers:

Genie Retail Serial Number

11214

11215

11235

11256

11298

11311

11312

11313

11326

11327

11332

11336

Genie Retail Serial Number

11347

11348

12006

12009

12018

12019

12026

12027

12034

12036

12037

12038

12058

Genie Pro Serial Number

11214

11313

11332

11336

11347

11348

11349

Additional Details

Incidents/Injuries: Genie has received four reports of the control board overheating. No injuries have been reported.

Remedy: Consumers should immediately stop using the recalled garage door opener and contact Genie to receive a free repair kit, which includes a new control board and installation instructions.

Sold at: Canadian Tire, Carter Lumber, Lowes, Menards, The Home Depot, and other retailers and distributors nationwide and online at homedepot.com from August 2011 through October 2012 for about $250.

Manufacturer: GMI Holdings, Inc., dba The Genie Company, of Mt. Hope, Ohio

Manufactured in: United States

FAQ's

What is the problem with my garage door opener?

The recall affects a small number of screw-drive garage door openers that were produced approximately two years ago. The affected openers have a relay in the light control circuit of the control board that can fail, cause the relay to overheat, and potentially catch fire.

There have been four reports of the control circuit overheating and no reports of any fire that caused injury or property damage. To avoid this hazard, you should replace your garage door opener control board by participating in the recall.

My garage door opener appears to be operating okay. Can I continue to use it?

You should participate in the recall and replace it with the free replacement control panel.

Is there a way I can fix/repair the product myself?

No. Do not attempt to repair the product. You should participate in the recall and replace the control board as instructed. Do not use the recalled product until you are able to do so.

You said something about additional instructions. What are the instructions?

We will send you instructions on how to replace the garage door opener control board.

How long will it take for me to receive the replacement?

About 4 business days. We apologize for any inconvenience, and assure you we are working as quickly as possible to replace your product.

This information was originally posted on Genie's website.

Have You Been Affected by This Recall?

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